Privacy Policy
Last updated: 04/08/2026
Who we are
Bathroom Concepts Wokingham Ltd is the data controller for the personal information described in this policy.
Registered address: Unit 4, Station Industrial Estate, Wokingham, RG41 2YQ
Company number: 12105855
Telephone: 0118 973 2233
This policy covers bathroomconcepts.co.uk and any personal information we hold about you as an enquirer, client or supplier.
Bathroom Concepts Wokingham Ltd and Designs for Living Interiors Ltd are separate companies under common ownership. We do not share your information between the two companies for marketing purposes unless you have asked us to.
What information do we collect?
When you visit this website
This website is hosted by Squarespace. Squarespace collects personal information when you visit, including information about your browser, network and device, the pages you visited before arriving, the pages you view on this site, and your IP address. Squarespace needs this data to run the website and to protect and improve its platform. Squarespace's privacy policy is at squarespace.com/privacy.
Cookies and tracking
This website uses cookies and similar technologies, which are small files that download to your device when you visit.Necessary cookies are always used. These allow Squarespace, our hosting platform, to serve this website to you securely.Analytics and performance cookies are used only after you acknowledge our cookie banner. Alongside Squarespace's own analytics, this website uses Google Analytics and the Meta Pixel. These place cookies on your device and share information with Google and Meta, including your IP address, the pages you view and how you interact with them. Meta may use this to show you advertising on Facebook and Instagram. You can read their policies at policies.google.com/privacy and facebook.com/privacy/policy. You can change or withdraw your cookie choices at any time through the banner or your browser settings.
Fonts
This website serves and renders fonts using Google Fonts and Adobe Fonts. To display the site correctly, these third parties may receive information about your browser, network or device, the page you are viewing, and your IP address.
When you contact us
When you submit an enquiry form, or contact us by email or telephone, we collect what you give us. This is usually your name, email address, telephone number, the location of your project and details of what you are planning. Enquiries are held in our own customer management system, which we operate ourselves.
When you become a client
If you go ahead with a project, we collect and hold what we need to design, supply and install the work. This may include:
Your name, address, email address and telephone number
The address of the property and details of the rooms concerned
Survey measurements, drawings, plans and specifications
Photographs and video of the property before, during and after the work
Delivery and access arrangements
Payment records and invoices
Correspondence between us
We do not take card payments or deposits through this website.
Marketing emails
We may occasionally email you about our work and services. These are sent directly by us rather than through a marketing platform. You can ask us to stop at any time by replying or emailing info@bathroomconcepts.co.uk.
CCTV
Our premises at Unit 4, Station Industrial Estate, Wokingham are monitored by CCTV for the security of our staff, customers and stock. Signs are displayed on site. Footage is kept for 30 days and then deleted automatically, unless it is needed for an investigation or an insurance claim.
Why do we use your information?
We only use your information for reasons we can explain. Here they are.
To answer your enquiry. When you get in touch, we use your details to reply, ask questions and arrange an appointment.
To design, supply and install your project. Once you go ahead, we use your address, measurements, drawings and contact details to do the work you have asked us to do.
To order goods and arrange deliveries. We pass your delivery address and contact number to suppliers and manufacturers so your order reaches you.
To invoice you and keep our accounts. We keep records of payments because the law requires us to.
To look after you afterwards. We keep your project details so we can handle guarantees, answer questions and put anything right.
To send occasional emails about our work. Only if you are a client or you have told us you want them. You can stop these at any time.
To run this website. Some information is needed to keep the site working and secure. Anything beyond that, such as analytics, only happens once you accept our cookie banner.
To show our completed projects. We use photographs of the work we have done, but only with your permission, and never with your name or full address.
To keep our premises secure. CCTV protects our staff, customers and stock.
Our lawful bases
We rely on: performance of a contract for design, supply, installation, orders and aftercare. Legal obligation for accounting records. Consent for marketing emails, non-essential cookies and project photography. Legitimate interests for answering enquiries, running and securing this website, and CCTV at our premises.
How do we handle photographs of your home?
We photograph and film the projects we complete and use that material on our website, in our showroom, in print and on social media. We ask for your permission before we do this.
We do not publish your name or the full address of your property. We identify projects by the general area only, for example the town or village.
If you have previously agreed and want your project removed or anonymised, contact us and we will do it.
Who do we share your information with?
Squarespace, our website host
Google and Meta, through analytics and advertising tools on this website
Our suppliers and manufacturers, where we need to place an order or arrange a delivery to you
Our installers and fitters, where they need access arrangements and site details
Our accountants and professional advisers
HMRC and other authorities where the law requires it
We do not sell your personal information and we do not share it for third party marketing.
How long do we keep it?
Enquiries where a project does not go ahead: 1 year
Client project records, including drawings, specifications and photographs: 5 years after completion
Accounting records: 6 years, as required by law
CCTV footage: 30 days
Marketing contact details: until you ask us to stop
What are your rights?
Under UK data protection law you can:
Ask for a copy of the personal information we hold about you
Ask us to correct anything wrong or incomplete
Ask us to delete information, in some circumstances
Ask us to restrict how we use it, in some circumstances
Object to us using it where we rely on legitimate interests
Ask us to transfer it to another organisation, in some circumstances
Withdraw consent at any time, where we rely on consent
Email info@bathroomconcepts.co.uk or call 0118 973 2233 to do any of these. We will respond within one month.
How do you complain?
Contact us first so we can put it right. You can also complain to the Information Commissioner's Office at ico.org.uk, by calling 0303 123 1113, or by writing to the ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
Changes to this policy
We update this policy from time to time. The date at the top shows when it was last changed.